At Mendelow Studio, every item is handmade to order with care, time, and intention. Because each piece is crafted individually, we’re not able to offer general returns or exchanges. This allows us to reduce waste, keep our processes sustainable, and focus on delivering the highest quality work for every customer.

That said, if your item arrives defective or damaged, we’ll make it right. To begin the return process, please email us at returns@mendelow.studio within 7 days of delivery. Include your order number, a brief description of the issue, and a few clear photos if possible.

Once approved, we’ll provide return instructions. Please note that customers are responsible for return shipping costs unless otherwise stated.

We appreciate your understanding and support of handmade, made-to-order craftsmanship.